Dashboards give an immediate operational view; reports let you investigate a trend. Resolution speed is the number most teams track here, and how to calculate MTTR covers the formula with a worked example. Use both together to move from “what happened?” to “what needs to change?”
Useful review questions
- Which categories create the most requests?
- Which locations or teams have repeated SLA risk?
- Is workload balanced across available Infra Engineers?
- Are specific assets or stock levels driving repeat support demand?