Most setup issues have a small number of reliable checks. Work through the relevant list before escalating to support, then include the exact error message and the steps you already tried.
Import did not complete
- Use the current CSV template from the relevant import screen.
- Check required columns, dates, emails and known locations or categories.
- Correct only the flagged rows, then retry with a small sample file.
Notification did not arrive
- Check in-app notifications first.
- Check spam, quarantine and mailbox rules.
- Ask your email administrator to allow messages from the InfraCue sending domain.
Sign-in is blocked
- Confirm you are using the correct company workspace URL.
- Use the password-reset flow rather than retrying uncertain credentials repeatedly.
- Confirm that the account is active and the email address is correct.