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InfraCue Help Center

Answers and how-to guides for InfraCue

Setting up, running, and troubleshooting tickets, SLA, assets, and routing. Can't find what you need? Use the chat in the corner to talk to a person.

All topics Account and billing Assets Getting started Tickets Troubleshooting Visibility and reporting Workspace setup

Workspace setup

Add company details and a company logo Set your company name and upload a logo for the InfraCue workspace and sign-in experience. Read article →
Add locations and departments Create locations and departments in InfraCue and use them to keep employee tickets and assignment rules accurate. Read article →
Roles and permissions in InfraCue Understand Admin, Infra Lead, Infra Engineer and Employee permissions in an InfraCue workspace. Read article →
Add and manage team members Add, activate, edit and deactivate users in InfraCue without losing ticket history. Read article →
Configure ticket categories and sub-categories Create clear ticket categories and sub-categories for routing, SLA governance and useful reporting. Read article →
Set ticket priorities Set clear L1-L4 ticket priorities in InfraCue and keep each active priority in a unique sort order. Read article →
Configure SLA rules by category and sub-category Configure category and sub-category SLA rules in InfraCue and find ticket types that do not have an active SLA. Read article →
Choose automatic or manual ticket assignment Decide when InfraCue should auto-route tickets and when authorised Infra staff should assign work manually. Read article →