Add locations and departments

Locations and departments keep requests accurately routed and reported. Employees see their assigned location and department on ticket forms, while Infra staff can work within the locations they support.

1. Create locations firstAdd offices, sites or operational locations your IT team supports.
2. Create departmentsAdd the employee departments that need support.
3. Assign users correctlyGive each employee their home location and department when you create or edit the user.
4. Review assignment rulesMap category and location coverage to the right Infra Engineers or manual assignment workflow.