Add and manage team members

Admins manage user access from Create/Edit → Users. Add each person with a name, work email, role, location and department where applicable. New users receive an activation path to set their own password.

1. Open UsersUse Create/Edit → Users and choose Add User.
2. Choose the right roleSelect Admin, Infra Lead, Infra Engineer or Employee.
3. Set location and departmentUse accurate employee context so routing and reports remain reliable.
4. Save and share activation detailsThe user should use the email activation or password reset link rather than receiving a password in plain text.

You can deactivate a user without deleting ticket history. Reassign open work before deactivating an Infra Engineer.