Raise a ticket for an employee

Infra staff can create a request on behalf of an employee when a senior employee, call-in request or walk-up issue needs to be recorded. The employee remains the requester while the staff member records the service context.

1. Open Raise for EmployeeUse Tickets → Raise for Employee.
2. Find the employeeSearch by name or email and select the correct person from the matching results.
3. Confirm fixed contextThe employee location and department are shown from their user profile and should not be changed inside the ticket.
4. Record and routeAdd the issue details, priority and asset information, then create the ticket.